How Ward & Way works, and how we are paid

How we are paid

If you go ahead with a private hospital, clinic or licensed patient-services company that we introduce, it may pay us a fee. Before we introduce you to anyone, we tell you who they are, whether they pay us, and how much. We have no paid partners yet; this page will name them when we do.

• We never take fees from public hospitals or their staff. Public hospitals are on this site as information only.
• We never take fees from healthcare providers in Singapore.
• A fee never depends on which treatment or doctor you choose.
• We never approach patients in person, at hospitals, or through Chinese apps.
• Ask any provider for its price in writing. If its price through us differs from its direct price, tell us and we will stop working with it.

What happens to your inquiry

A person reads every inquiry and replies by email within 2 working days, with what we know: which hospitals list that treatment, what they publish about price and booking, and what they will need from you before they can quote. If we know a provider who could answer your case, we name them and say whether they pay us. Nothing that identifies you is shared until you say yes to that named provider. Please don't send us medical records.

Information only

This site is information, not medical, legal or immigration advice. We don't diagnose, recommend treatment or choose a doctor for you; the choice of hospital and treatment is yours and your doctor's. It is not for emergencies: call your local emergency number.

Not affiliated

Hospitals on this site have not paid to be listed and are not affiliated with us. Each hospital page says so. Facts come from the sources listed on each page, with the date we checked them.

Your data

We keep inquiries for 12 months after our last email with you, then delete them. Read the privacy notice for what we collect, where it is stored and how to have it deleted.

Contact

hello@wardandway.com